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Privacy Policy

Last updated: 1 June 2025

This Privacy Policy explains how BOUX ASTHETICS AND SKIN CARE LTD ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website at bouxastskin.uk or contact us to enquire about or book our services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

BOUX ASTHETICS AND SKIN CARE LTD
Company Number: 17231154
Registered in England & Wales
Registered Address: 15 Limetree Avenue, Warrington, WA1 4HX, United Kingdom
Email: [email protected]
Phone: 07575 430 285

We are the data controller for the personal information we collect from you.

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

  • Full name
  • Email address
  • Phone number
  • Preferred appointment date and time
  • Home address (for mobile visit bookings only)
  • Information you provide in the free message field (e.g. skin concerns, allergies)
  • Technical data such as your IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We use the information we collect to:

  • Respond to your booking enquiries and confirm appointments
  • Provide and deliver our skin care services
  • Send appointment reminders or follow-up communications where you have consented
  • Improve our website and understand how visitors use it
  • Comply with our legal obligations

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

  • Contract performance — to process your booking and deliver our services
  • Consent — for any optional marketing communications and for cookies where required
  • Legitimate interests — to improve our services and respond to general enquiries
  • Legal obligation — where required by law

5. Cookies

Our website uses cookies — small text files stored on your device. We use:

  • Essential cookies — required for the website to function correctly (e.g. remembering your cookie preference)
  • Analytics cookies — to help us understand how visitors use our site (only placed with your consent)

You can accept or decline non-essential cookies via the banner displayed when you first visit our site. You may also manage cookies through your browser settings at any time.

6. How We Share Your Data

We do not sell, rent, or trade your personal data. We may share your information with:

  • Service providers who assist us in operating our website or delivering our services (e.g. web hosting), bound by confidentiality agreements
  • Regulatory authorities if required by law

7. Data Retention

We retain your personal data only for as long as necessary. Booking enquiry data is kept for up to 2 years. Financial records are retained for 6 years in line with HMRC requirements. You may request deletion at any time (see Your Rights below).

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Erase your data ("right to be forgotten"), where applicable
  • Restrict or object to how we process your data
  • Data portability — to receive your data in a structured, commonly used format
  • Withdraw consent at any time where consent is the legal basis for processing

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.

9. Security

We take the security of your personal data seriously. Our website uses HTTPS encryption. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the "last updated" date shown above.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

BOUX ASTHETICS AND SKIN CARE LTD
15 Limetree Avenue, Warrington, WA1 4HX
[email protected]
07575 430 285